Non-Emergency Patient Transport

The Non-Emergency Patient Transport Service takes medically eligible patients from across Wales to and from their medical appointments at clinics and hospitals, this includes:

  •    Outpatients appointments
  •    Dialysis and Oncology treatment
  •    Day Centre and psycho-geriatric clinics
  •    Planned admissions & discharges including inter hospitals transfers

This service is only available for patients who meet an eligibility criteria based on their medical need. You could be eligible for hospital transport if:

  •     You are receiving regular dialysis or cancer treatment
  •     You require a stretcher for the journey
  •     You require oxygen for the journey
  •     You need to travel in your own wheelchair
  •     You are unable to walk without continual support
  •     You are unable to use public transport because you have a medical condition that would compromise your dignity
  •     You have severe communication difficulties
  •     You will experience side effects as a result of the treatment for your condition.

If you think you could be eligible please call the Booking Line once you have received your hospital appointment letter on 0300 123 2303.

If you are not eligible, they can advise you of alternative transport methods more suitable to your needs.

To find out more information please visit