Important Patient Notice: Protected Learning Time
Due to staff training, the Surgery will be closed from 12:00pm on Thursday 23rd July 2020.
Normal service will resume the following day at 8:00am.
If you require medical attention whist we are closed between 12:00pm and 6:00pm, please contact 01743455364.
For urgent medical assistance outside Surgery opening times you will be required to phone 111 (NHS Direct Wales). You will be able to speak to a Nurse or GP who will arrange the appropriate medical care to be organised.
In the case of an EMERGENCY please phone 999.
Please allow extra time for prescriptions to be processed.
We apologise for any inconvenience caused.
Dr I P Russell & Partners.
Re-Opening of Guilsfield Branch Surgery for the Collection and Ordering of Medication with effect from Monday 6th July 2020, Monday to Friday 1.15pm to 4.45pm.
Please phone Guilsfield main line on 01938 553 858 to re-order your medication between 1.15pm and 4.45pm.
Please do not order your medication through Welshpool Dispensary.
We are still not accepting paper prescription order slips.
If you are on our Guilsfield Automatic Ordering system then you must phone Welshpool Dispensary when it is due to advise them you now want to collect your medication at Guilsfield.
We are still asking for 5 working days for your Prescription to be made available to you in Guilsfield.
The Partnership and the extended practice team are grateful for your patience and support during these unprecedented times. 02.07.2020
Welshpool Medical Practice update May 2020
We understand that many of our patients are anxious and need reassurance at these difficult times.
Although we are busy, we are not overwhelmed. Don’t simply stay away for fear of overburdening us or catching the virus. If you have a health concern that you cannot solve, please get in touch as we are here to help.
As Covid 19 continues to progress we are keen to update our patients on the procedural changes when accessing the practice.
Communication with the Practice
Due to the current Coronavirus pandemic we kindly ask that all communication with the practice is done via telephone in the first instance. DO NOT attend the Practice without prior arrangement.
If you are asked to come down to the main surgery at Welshpool, on arrival in the carpark remain in your car and telephone in to say that you have arrived. You will be asked to identify your car by its colour and registration number.
Continue to remain outside of the building or in your car until a member of the practice team comes to get you.
We are still operating our telephone triage service at the surgery for acutely unwell patients. If you are unwell and feel you need to speak to a clinician, please phone reception on 01938 553118 and a receptionist will arrange for a clinician to phone you back.
When speaking with you over the phone the clinician will decide if you need to be seen at the surgery or your symptoms can be managed with a prescription or self-care.
We are still offering routine consultations with a Doctor, however these consultations will initially be a telephone consultation. We also have an arrangement in place to offer video consultations. This involves a link being sent to your mobile or IT device for you to follow. You will then be able to see the clinician just as if you were in front of them.
Please contact reception if you would like to a book a routine telephone or video consultation with a Doctor.
Chronic disease appointments e.g. Diabetes, Asthma, Heart Failure etc
We are still offering a service to our chronic disease patients. This will initially involve a telephone consultation with one of our clinicians.
We are still carrying out a phlebotomy service for any urgent blood tests.
We are safely continuing with our childhood immunisation programme. Please continue to book your appointments via our reception team.
Adult immunisations for patients with underlying health conditions are still being carried out and can be booked in via our reception team as normal.
Our practice team and the use of PPE
It is our priority to keep our practice team safely protected. If you are asked to come into the practice we will be taking every precaution for our employees and yourselves.
Please do not be alarmed to see that practice team members will be wearing full protective equipment. You will also be asked to wear a mask. After each consultation each room is thoroughly cleaned down, before the next patient is called in. This all takes additional time, so please can we ask for your patience.
Health visiting support
If you need to contact your health visitor please ring 01874 612 173. This is a central number, manned Monday to Friday during office hours. You will be required to leave your name, contact number, the name of your child and their date of birth.
We are trying to reduce the number of people attending the surgery. Therefore, as a temporary measure we are requesting that all repeat prescriptions are ordered over the phone or online.
We have two designated prescription ordering lines. These are:
01938 557 600
01938 557 639
If you usually collect from a chemist, you may order through your chosen chemist as normal.
All other collections are from Welshpool Medical Practice, we are not currently offering any collections of medication from Guilsfield surgery.
Welshpool Dispensary is open Monday- Friday, 8am-6pm
What to do if you think you have Coronavirus
If you think you have coronavirus or you have been in contact with someone who has coronavirus you should first complete the online COVID-19 symptom checker.
You can access the online symptom checker at https://111.wales.nhs.uk/SelfAssessments/symptomcheckers/COVID19.aspx
The symptom checker will direct you on what to do next.
Key worker testing
Are you a key (critical) worker in Powys?
Do you or someone in your household have COVID-19 symptoms?
You may be eligible for a COVID-19 Test at the new mobile testing units in the county.
Find out more at www.powysthb.wales.nhs.uk/coronavirus-testing
The Welsh Government key (critical) workers testing policy includes 8 broad categories of critical workers:
- health and social care workers
- public safety (emergency workers) and national security workers
- local and national government workers
- education and childcare workers
- food and other necessary goods
- utilities, communication and financial services workers
- key public service workers
More information about the Welsh Government’s approach to testing is available from their website at https://gov.wales/testing-coronavirus
Thank you for your co-operation and support. It is greatly appreciated
Drs Russell, Lewis, Kiel, Aslam, Vibhishanan & Kelly
During the Covid 19 (Coronavirus) outbreak there are lots of things that parents/guardians are having to think about.
Immunisations protect children from any serious illness. To make sure your child is properly protected it is important that they still get their immunisations on time where possible. Welshpool Medical Centre has systems in place to ensure the safety of your child. We ask that you ring into the surgery on your arrival and remain in the car. A member of the team will come and meet you, taking you to a clinical room of safety. Health experts strongly advise that you make and keep your children’s immunisation appointment as planned even during the current coronavirus pandemic.
The same advice applies to teenagers who are due their routine adolescent immunisations.
Drs Russell, Lewis, Kiel, Vibhishanan, Aslam & Kelly
Latest press release from Drs Russell & Partners,
Welshpool Medical Centre & Guilsfield Surgery
Please can I take the opportunity to thank all of our patients for your
co-operation, patience and understanding during these unprecedented times.
The Government continues to announce additional measure to seek to reduce the spread across the whole of the UK. In response to these changes, this letter is our request asking for your help with the following areas:-
We have been advised that we should not increase the amount of repeat medication that we prescribe or dispense to our patients. This will cause more harm to the overall NHS than good. If however, we are further instructed to change our work practice, we will act accordingly.
Please DO NOT contact the practice as we are UNABLE TO ISSUE THESE NOTES.
Please go to https://111.nhs.uk/isolation-note/ if you have been told to stay at home and your employers are requesting a note. Our lines are absolutely flooded with calls from our most vulnerable patients and we just cannot cope with the amount of information seeking calls that have been received into the practice this week. Please can you help yourselves where possible?
Lots of stories floating around on Facebook. Our eligible patients will have already been supported where clinically necessary with appropriate medication. Please do not ring the main or dispensary number. This is causing increased pressure on our diminishing workforce.
Please update yourself by logging into www.nhsdirect.wales.nhs.uk
As we continue to enter into a period of uncertainty, a number of our patients have expressed concern about how they are going to continue to collect medications either from ourselves or local Pharmacies. Our local village communities are really coming together and are organising daily pickups. Please can I suggest that you get hold of your local Councillor, particular to your address and postcode who I am sure will be more than willing to help you? PAVO are another really good source of help and you can contact them by emailing email@example.com
The delivery of patient care is paramount to us all. The Practice Team are under incredible pressure and we are doing our very best for you all, at this increasingly worrying time. What is really helping is the volume of praise and appreciation that the Practice Team are receiving at this very difficult time. Thank you very much for your continued support and co-operation.
Drs Russell, Lewis, Kiel, Aslam, Vibhishanan & Kelly 25.3.2020
Coronavirus- Partnership Statement
16th March 2020
IMPORTANT CHANGES TO THE WAY WE WILL BE WORKING FROM OUR MAIN SURGERY IN WELSHPOOL AND ALSO OUR BRANCH SURGERY IN GUILSFIELD.
Due to the ongoing, rapidly changing Coronavirus crisis, we are taking measures in line with guidance shared by NHS Wales and our Public Health Wales authorities to minimise the risks associated with the virus.
What does this mean for you from Wednesday 18th March 2020, 8 am
PLEASE DO NOT COME DOWN TO EITHER SURGERY UNDER ANY CIRCUMSTANCE without prior agreement from a member of our clinical team. Access to both of our practice sites is restricted from Wednesday 18th March 2020, 8 am.
All routine doctor appointments will be converted into telephone consultations. At roughly around the time of your original face to face appointment, a doctor will ring you.
Telephone Triage will continue in the normal way. Please give as much detail to the receptionist when you phone in and a clinician will ring you back within a reasonable timescale.
All pre-existing practice nursing and health care assistant appointments are being reviewed by the clinical team. Do not come to the surgery, but wait for a phone call. If it is deemed your appointment is necessary you will be guided as to our new arrangements. If however, your appointment is deemed to be non-urgent you will be asked to re-schedule it for a later late.
For children under the age of 16, only one parent or guardian to accompany into the surgery.
Paper prescription requests, our normal repeat medication process of handing in a repeat slip will be temporarily suspended, to avoid the spread of the virus. As an alternative to your paper copy prescription slip please ring into the surgery line on 553118 or 557639.
All medication will have to be collected from Welshpool Medical Centre, between 8 am and 6 pm week days only. You cannot collect from Guilsfield Surgery.
Public Health Wales has issued the following guidance for those displaying symptoms of the Coronavirus. You should stay at home for 7 seven days if you have either a high temperature or a new continuous cough.
Do not go to a GP Surgery, Pharmacy or a Hospital. You do not need to contact 111 if you are staying at home. Only contact 111 if you feel you cannot cope with your symptoms at home, your conditions is getting worse or your symptoms do not get better after 7 days.
We cannot do Coronavirus testing at Welshpool Medical Centre. We are all involved in a rapidly changing situation and our service may have to change again to reflect the current climate.
Please be assured that the care of our patients will be met as best we can, but we also have a duty of care to ensure the health and safety of our practice team.
I do hope that we can count on your support during this tough time.
Dr Ian Russell, Senior Partner on behalf of the Welshpool Partnership
We are not routinely giving out rescue packs to asthma patients in response to the current coronavirus outbreak, following guidance from Asthma UK.
For more information regarding Asthma and COVID-19 please follow the link:
Support for Powys residents during COVID-19
Powys Local Health Board have set up an information help line to provide support to Powys residents who have questions about the assessment and management of COVID-19.
The call handlers are using a webform that guides them to the most up to date information. They also have information about local services such as Community Connectors, PAVO and Meals on Wheels.
The phone number is 03456 027053.
Phones line manned from 9 am - 5 pm 7 days a week for the foreseeable future.
Welshpool Medical Centre are unable to sign off any certificates for fitness in relation to sporting events, for example Marathons and abseiling.
Please contact the event organisers for further advice.
The Practice Team dispenses over 9000 items per month. Owing to the high volume of prescription requests, we are unable to continue to offer a 48 hour turn around service. In anticipation of your help we will be aiming to deliver within 3 working days.
Your patience and co-operation is much appreciated.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
Access & Facilities
Welshpool is our main surgery and holds the majority of our facilities although our branch surgery in Guilsfield has a well equipped consulting room. Both surgeries offer routine doctor’s appointments to patients within their respective area.
Both surgeries allow easy access for disabled patients.
Both surgeries have dispensaries where patients who live more than 1 mile away from a chemist can collect their medication.
(Site updated 02/07/2020)