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Requesting Appointments Online

We are now offering the option of routine face to face appointments as well as routine telephone appointments with a GP (subject to availability). Be advised that you can no longer turn up at the Surgery expecting to see a GP.

As well as requesting routine GP appointments, you can also request appointments online with Practice Nurse/Health Care Assistant for:

  • Smear tests (following receipt of letter from Cervical Screening Wales)
  • Zoladex, Depo-provera and b12 injections that you have on a regular basis (please ensure you state the date due on the booking)
  • Dressing changes/removal of stitches (please ensure you state the date due)
  • BP check (that has been requested by a clinician)
  • Blood tests (that are required on a regular basis such as for medications, have been requested by a clinician at the surgery, or you have been provided blood forms from a hospital/clinic to have the test completed with your GP - if they have been requested for a specific date, please ensure this is stated on the booking)
  • Shingles and Pneumonia vaccination (following receipt of a letter from the surgery)
  • Asthma reviews (these will be telephone calls initially unless otherwise stated)
  • Pre-assessment, 20 minute appointments with Health Care Assistant (following receipt of a letter from the surgery)

When requesting appointments online, please include what the appointment is for clearly, so that we can ensure that the appointment given is with an appropriate clinician and allocated a suitable amount of time. If requesting an appointment for more than 1 matter, you may be provided more than 1 appointment depending on what has been requested. Where possible, we will to book requests in to as few appointments as possible.

Booking Appointments Online

You can now book a variety appointments online via My Health Online, without the need to wait for response from the surgery on avialable appointments. New users are required to complete a registration form to gain full access to the service, available from our Reception, or can be completed online. Once complete these forms must be returned to our Reception Team, and ID verification provided.

This service is not suitable for urgent problems requiring on the day care, but will allow you to view a range of available routine appointments and book them directly.

Routine Appointments

Routine appointments with a GP are made available 2-3 weeks in advance. Patients are usually allocated 10 minutes for a routine appointment and the calls and face to face appointments are available at varying times throughout the day. Following a telephone appointment, the clinician may arrange a face to face appointment at the surgery as required. We encourage patients to see the same GP where possible. Sometimes waiting times for particular GP’s can be long due to annual leave/sickness/study leave and this may result in an appointment being booked with an alternative GP.

These appointments are to be booked in advance either by calling Reception on 01938 553118, in person, or online via our routine call request form. At this time we are not offering online booking for face to face GP appointments.

If you need urgent care, please call the Surgery directly on 01938 553118 to utilise our Triage Service.

Urgent Problems

If you have a more urgent problem, you must phone the surgery on 01938 553118.

The receptionist will take your personal details and the details of your problem and arrange via our triage system for a clinician to phone you back. Please ensure you give the receptionist as many details as possible to ensure the call is prioritised correctly.  The clinician will give you advice, offer you an appropriate appointment or arrange a prescription.

We encourage patients to contacts us at the time of day they are able to attend as this is an urgent on the day service.

We no longer operate a sit and wait surgery. You are no longer able to turn up at the surgery and expect to see a Doctor.

Between Mid-day and 2pm our triage is only accessible for clinical emergency calls. As of Monday 1st August Triage will only be accessible for emergency calls between 5pm and 6pm.

If you have an emergency, please phone 999.


If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

“Missed [GP] appointments cost the NHS £160 million a year.” Daily Mail, 18 June 2014

You can cancel your appointment by phoning reception, filling in the online cancellation form  or cancelling in person at the surgery.

Practice Nurse and Healthcare Assistant

We offer a range of appointments with our Practice Nurses and healthcare assistants to patients. These appointments should also be booked in advance either by telephone, in person at the medical centre reception desk or requested via our online form.

We offer several types of clinic e.g. Well Woman clinic and Asthma clinics.

Please be aware that reception staff may ask what the appointment is for. This is to assign the patient to the correct Nurse and to allocate the correct duration of time.


All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present, i.e. a trained member of staff.

Wherever possible we would ask you to make this request at the time of booking the appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavour to provide a formal chaperone at the time to request. However occasionally it may be necessary to reschedule your appointment.

Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.

If you would like to see a copy of our Chaperone Policy or have any questions or comments regarding this, please contact the Practice Manager.

Minor Ailment Scheme

The Common Ailments Service is a FREE SERVICE TO ALL. People living in and around Welshpool can access confidential advise and NHS treatment for a range of common conditions from their local pharmacies Boots and Rowland's.

Boots and Rowland's are open 6 days a week making the service convenient and easy to access.

The Common Ailment Scheme was launched by the Welsh Government in 2013 to provide a new way for people with common conditions to access advice and treatment. The Common Ailment Service has now provided more than 200,000 consultations across Wales, and this number increases by almost 10,000 every month. The Common Ailment Service is available directly at the pharmacy, without need for referral from a GP. After a private consultation, the pharmacist can provide advice and NHS treatment without a prescription. If Necessary, the pharmacist can make a referral to another healthcare provide such as a Doctor, Nurse, Optometrist etc. This local service is a free, confidential NHS advice and treatment service.

Anyone living or registered with a GP practice in Wales can access the Common Ailment Service, whether or not they use a pharmacy regularly.

  • Rowland's - 01938 552 204
  • Boots - 01938 552 152

Choose Pharmacy

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Home Visits

If you are unable to get to the surgery because of disability or ill health we will visit you at home. Please telephone before 10:30 to enable us to plan the visit rounds and ask for a call only if you are too ill or disabled to attend the surgery. Lack of transport can almost always be overcome with the help of family, friends or neighbours.

We regret that we cannot guarantee that a particular doctor will carry out a home visit.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

GP Access Poster