slide 1

Online Services

Patient SurveyTake our patient survey
Cancel AppointmentsCancel any existing appointments
Change Contact DetailsChange your Contact Details
Your Clinical RecordUpdate your Clinical Record

Common Ailments Scheme

The Common Ailments Service is a FREE SERVICE TO ALL.  People living in and around Welshpool can access confidential advice and NHS treatment for 26 common conditions from their local community pharmacies Boots and Rowlands

 The list of conditions includes the following:-





Hay fever

Head lice


Nappy rash


Chicken pox


Sore throat

Athlete’s foot


Mouth ulcers

Cold sores




Back pain

In-growing toe nails

Vaginal thrush

Oral thrush

 Boots and Rowlands are open 6 days a week making the service convenient and easy to access. 

 In 2013, the Welsh Government launched a new way for people with common conditions to access advice and treatment from community pharmacies.  The Common Ailments Service has now provided more than 200,000 consultations across Wales, and this number increases by almost 10,000 every month.  The Common Ailments Service is available directly at the pharmacy, without the need for referral from a GP.  After a private consultation, the pharmacist can provide advice and NHS treatment without a prescription.  If necessary, the pharmacist can make a referral to another healthcare provider such as a Doctor, Nurse, Optometrist etc.  This local service is a free, confidential NHS advice and treatment resource.

 Anyone living or registered with a GP practice in Wales can access the Common Ailments Service, whether or not they use a pharmacy regularly. 


Vaccination Certificates


People vaccinated in England or Wales and registered with a GP in Wales can get their digital COVID pass through the NHS website.…

People registered with a GP in England but vaccinated in Wales will be able to show their COVID-19 vaccination data through the NHS website from 17 July.

or alternatively patients can phone 0300 303 5667.

Criteria for obtaining a certificate is as follows:

•You have had both doses of the COVID-19 vaccine (you should wait 5 days after your second dose before requesting it)
•You urgently need to travel to a country which requires vaccine certification
•You are not able to either quarantine or provide tests to meet country entry requirements

 Please do not call your GP or vaccination centre as they won’t be able to issue the certificate.

Foodwise for Life

Is losing weight important to you?

 Would you like to join a supportive group to learn more about achieving a healthy weight, share tips and encouragement?

 A weight management service is now available to residents of Powys, delivered by the PTHB Dietetic team.

Foodwise for Life is a 9 week weight management programme, delivered via Microsoft Teams.

They offer advice on:

  • A healthy way to lose weight
  • Becoming more active
  • Portion sizes
  • Food Labels
  • Changing eating habits
  • Dealing with hunger and cravings
  • Overcoming barriers
  • Healthy food swaps

They plan to offer face to face sessions when restrictions allow.

To find out more, contact the Foodwise team at:

Foodwise Poster English      Foodwise Poster Welsh

Current COVID-19 Arrangements. 

Dear Patients,

We understand that many of our patients are anxious and need reassurance at these difficult times. 

Although we are busy, we are not overwhelmed. Don’t simply stay away for fear of overburdening us or catching the virus. If you have a health concern that you cannot solve, please get in touch as we are here to help. As Covid 19 continues to progress we are keen to update our patients on the procedural changes when accessing the practice.

Communication with the Practice

Due to the current Coronavirus pandemic we kindly ask that all communication with the practice is done via telephone in the first instance. DO NOT attend the Practice without prior arrangement.

If you are asked to come down to the main surgery at Welshpool, on arrival in the carpark remain in your car and telephone in to say that you have arrived.  You will be asked to identify your car by its colour and registration number. 

Continue to remain outside of the building or in your car until a member of the practice team comes to get you.


We are still operating our telephone triage service at the surgery for acutely unwell patients. If you are unwell and feel you need to speak to a clinician, please phone reception on 01938 553118 and a receptionist will arrange for a clinician to phone you back.

When speaking with you over the phone the clinician will decide if you need to be seen at the surgery or your symptoms can be managed with a prescription or self-care.

We are still offering routine consultations with a Doctor, however these consultations will initially be a telephone consultation.  We also have an arrangement in place to offer video consultations.  This involves a link being sent to your mobile or IT device for you to follow.  You will then be able to see the clinician just as if you were in front of them.

Please contact reception if you would like to a book a routine telephone consultation with a Doctor.

Chronic disease appointments e.g. Diabetes, Asthma, Heart Failure etc

We are still offering a service to our chronic disease patients. This will initially involve a telephone consultation with one of our clinicians. 

Blood test

We are still carrying out a phlebotomy service for any urgent blood tests.


We are safely continuing with our childhood immunisation programme. Please continue to book your appointments via our reception team. 

Adult immunisations for patients with underlying health conditions are still being carried out and can be booked in via our reception team as normal.

Our practice team and the use of PPE

It is our priority to keep our practice team safely protected.   If you are asked to come into the practice we will be taking every precaution for our employees and yourselves.  

Please do not be alarmed to see that practice team members will be wearing full protective equipment. You will also be asked to wear a mask.  After each consultation each room is thoroughly cleaned down, before the next patient is called in. This all takes additional time, so please can we ask for your patience.

Health visiting support

If you need to contact your health visitor please ring 01874 612 173.  This is a central number, manned Monday to Friday during office hours.  You will be required to leave your name, contact number, the name of your child and their date of birth. 


We are trying to reduce the number of people attending the surgery. Therefore, as a temporary measure we are requesting that all repeat prescriptions are ordered over the phone on 01938 557 600 or online.

If you usually collect from Guilsfield surgery. Please order your prescription by phoning 01938 553 858

If you usually collect from a chemist, you may order through your chosen chemist as normal. 

Welshpool Dispensary is open Monday- Friday, 8am-6pm

Guilsfield Dispensary is open Monday- Friday 1:15am- 4:45pm

What to do if you think you have Coronavirus

If you think you have coronavirus or you have been in contact with someone who has coronavirus you should first complete the online COVID-19 symptom checker.

You can access the online symptom checker at

The symptom checker will direct you on what to do next.

Key worker testing

Are you a key (critical) worker in Powys?

Do you or someone in your household have COVID-19 symptoms?

You may be eligible for a COVID-19 Test at the new mobile testing units in the county.

Find out more at

The Welsh Government key (critical) workers testing policy includes 8 broad categories of critical workers:

  • health and social care workers
  • public safety (emergency workers) and national security workers
  • local and national government workers
  • education and childcare workers
  • food and other necessary goods
  • transport
  • utilities, communication and financial services workers
  • key public service workers


More information about the Welsh Government’s approach to testing is available from their website at

Thank you for your co-operation and support. It is greatly appreciated

Drs Russell, Lewis, Kiel, Aslam, Vibhishanan & Kelly

Updated Sept 2020


We have now commenced Shingle and Pneumococcal vaccinations for those who are eligible.

Welsh Assembly Government have advised GP surgeries it is important that patients are still receiving their routine vaccinations during the Coronavirus pandemic. As a Practice, we are taking extra precautionary measures to ensure you remain safe during your appointment, this includes wearing the appropriate personal protective equipment and having robust cleaning and infection control procedures.

The Shingles vaccination is now routinely offered to everyone aged 70 to 79 in Wales. You will remain eligible until your 80th birthday.

If you have turned 80 other the Coronavirus pandemic you will be eligible until the 31st August 2020.

The Pneumococcal vaccination is available on the NHS for all adults form the age of 65, it is also recommended for children and adults aged from two to 64 years old with a long term health condition as they are at a higher risk of developing a pneumococcal infection than the general population. 

If you believe you are eligible and have not yet been vaccinated please contact reception on 01938 553 118.

Childhood Immunisations

During the Covid 19 (Coronavirus) outbreak there are lots of things that parents/guardians are having to think about.

Immunisations protect children from any serious illness. To make sure your child is properly protected it is important that they still get their immunisations on time where possible.  Welshpool Medical Centre has systems in place to ensure the safety of your child.   We ask that you ring into the surgery on your arrival and remain in the car.  A member of the team will come and meet you, taking you to a clinical room of safety.   Health experts strongly advise that you make and keep your children’s immunisation appointment as planned even during the current coronavirus pandemic. 

The same advice applies to teenagers who are due their routine adolescent immunisations.

 Drs Russell, Lewis, Kiel, Vibhishanan, Aslam & Kelly

June 2020

Support for Powys residents during COVID-19

Powys Local Health Board have set up an information help line to provide support to Powys residents who have questions about the assessment and management of COVID-19.

The call handlers are using a webform that guides them to the most up to date information. They also have information about local services such as Community Connectors, PAVO and Meals on Wheels. 

The phone number is 03456 027053.

Phones line manned from 9 am - 5 pm 7 days a week for the foreseeable future. 

Patient notice:

Welshpool Medical Centre are unable to sign off any certificates for fitness in relation to sporting events, for example Marathons and abseiling.

Please contact the event organisers for further advice.


The Practice Team dispenses over 9000 items per month. Owing to the high volume of prescription requests, we are unable to continue to offer a 48 hour turn around service. In anticipation of your help we will be aiming to deliver within 5 working days.

Your patience and co-operation is much appreciated.


Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.

Access & Facilities 

Welshpool is our main surgery and holds the majority of our facilities although our branch surgery in Guilsfield has a well equipped consulting room. Both surgeries offer routine doctor’s appointments to patients within their respective area.

Both surgeries allow easy access for disabled patients. 

Both surgeries have dispensaries where patients who live more than 1 mile away from a chemist can collect their medication.


(Site updated 16/07/2021)

Contact Details

Welshpool Medical Centre

Contact Telephone

01938 553 118
01938 557 600

Guilsfield Surgery

Contact Telephone

01938 553858
NHS WalesThis site is brought to you by My Surgery Website